Welcome! As an applicant of California Primary Care Association it's important for you to know that CPCA is an A
anti-racist organization. We value representing California's diversity, and we are committed to providing an environment in which all can thrive. Please read CPCA anti-racist statement and come be part of the journey...

Black, Indigenous and People of Color (BIPOC) have been oppressed and subjected to brutality for centuries, reinforced with the creation of policies and institutions that are entrenched in a system that perpetuates racial inequity and injustice. What we are reading in the news and seeing in our communities, and what BIPOC individuals continue to experience regularly, is not new. The pervasive and profound effects of racism in health care, as an example, negatively impact social determinants of health and exponentially contribute to poor health outcomes for communities of color. To willfully ignore how white supremacist constructs have marginalized entire groups of people because of the color of their skin is to be complicit. It is the responsibility of the California Primary Care Association (CPCA) to disrupt harmful practices that perpetuate racial injustice and inequality, and we must admit our own complicity and challenge these constructs in our own association.

To that end, and in alignment with our mission to position health centers as key players in the health care delivery system to improve the health of their communities, and in line with the CPCA’s Equal Employment Opportunity policy; CPCA continues in its journey to becoming an anti-racist organization by actively developing new strategies and supporting current policies that address systemic racism within and beyond our organization. We envision ourselves as an association that will create spaces for members across all identity groups to be full participants in decisions that shape the institution and that we are inclusive of diverse cultures, lifestyles, and interests. We take this opportunity to share our espoused values that drive our anti-racist goals, as well as outline our commitments to this ongoing work.

What We Value
CPCA acknowledges that racism is not something that only occurs, or is perpetuated, at the interpersonal level between individuals. Racism exists at the cultural, internal, and institutional levels as well, and with this acknowledgement, we declare the following:

We value and respect all people and their individual contributions, ideas, and cultures, by uplifting the differences in cultural perspectives from all backgrounds, skin color, and national origin.
We value the growth and development of all individuals to be able to meaningfully and authentically interact and develop relationships with people of all backgrounds and cultures.
We value spaces that encourage and support people to share and release internalized harmful beliefs around race and allow themselves to accept and celebrate their value as equal to all other individuals.
We value institutional constructs that treat and assign value to its constituents equally, and we value institutional policies and practices that are designed with the expressed purpose of promoting equity and opportunity.
Finally, we value the grace and forgiveness necessary to support individual growth as each of us strive to center justice, equity, diversity, and inclusion.

What We Commit To
Because we hold these values as true, we commit to dismantling workplace inequities by addressing internal racist practices, creating spaces for inclusion and power sharing, building internal systems that promote social and racial justice, and leveraging our anti-racist principals to advance an equitable healthcare delivery system. Specifically, we commit to:

Ongoing internal staff education and support efforts that are specific to anti-racist principals and that do not unduly burden BIPOC staff by requiring them to shoulder the emotional labor of leading such efforts, furthering personal and historical trauma.
Building inclusive internal organizational spaces that are diverse, safe, foster opportunity sharing across staff levels, and value the individual contributions of all staff.
Transforming internal practices that influence the structure and priorities of the organization to ensure they yield anti-racist outcomes. These include but are not limited to hiring/retention/promotion practices (in alignment with our Equal Employment Opportunity Policy), grant and contract procurement, and strategic partnerships.
Ongoing assessment of ways CPCA can enhance its strategies and workplan to implement anti-racist policies and procedures.
Instituting agreements and expectations that ensure our anti-racist values are effectively supported by leadership, extend throughout association work, and hold the Association accountable to achieve our anti-racist objectives.
Fostering external spaces, such as the Supporting Black Communities Workgroup and the Health Equity Taskforce, for our member health centers to take part in these efforts with us and together create a more equitable healthcare system.
Learning from other anti-racist organizations and prioritizing partnerships that align withand support CPCA’s anti-racist objectives.
Finally, we commit to leveraging our anti-racist principals to advance an equitable health care delivery system that reduces health disparities and truly achieves health equity for all.

Senior Operations Coordinator

Sacramento, CA

Full Time

Mid Level

Association’s Mission:

California Primary Care Association's mission is to lead and position community clinics, health centers and networks through advocacy, education, and services as key players in the health care delivery system to improve the health status of their communities.

Purpose of Position:

Manage the daily operations of CPCA and provide a high-level of organization, communication and support to ensure and maintain a positive and efficient workplace.

Primary Responsibilities:

The skills and responsibilities listed for this position are only a summary of the typical functions of this role. They are not an exhaustive or comprehensive list of all possible responsibilities, tasks, and duties.

Manages daily operations and facilities functions to ensure a safe and functional work environment. Ensures upkeep of building maintenance requirements, HVAC systems, and custodial needs. Serves as the point of contact for all staff inquiries and requests specific to office functions.
Manages office vendor relationships and contracts and ensures vendors have appropriate access as required. Serves as the liaison to the property management company.
Manages equipment and software/licensing requisitions, partners with IT contractor to ensure staff computers and workspaces are functional.
Supports CPCA’s enterprise application solutions and Microsoft 365 environment by serving as a super-user on priority platforms such as SharePoint, Zoom, and Smartsheet and CPCA’s Association Management Software (AMS). Ensures consistent internal use of each platform by documenting standard operating practices and providing staff training as appropriate.
Supports membership activities, member data management efforts and reporting.
Ensures upkeep of all general office equipment including copiers, printers and the postage machine.
Monitors and stocks office and kitchen supply inventory as needed.
Supports office/administrative budget development; tracks all office supply and equipment expenditures as appropriate, analyzes variances, and initiates corrective actions.
Coordinates regular and consistent internal communication channels, updates organizational dashboards and communication systems, and leads administrative team meetings to support continuity of office knowledge across the organization.
Helps refine and document general office procedures as necessary. Supports operational policy development and leads policy implementation as appropriate.
Opens and closes the office each day by ensuring all shared spaces are set up, clean and ready for use.
Oversees mail delivery and distribution; manages front-door entry system and receives visitors and guests as needed.
Prepares conference rooms for meetings/trainings and manages external room reservations.
Provides light administrative support to staff as needed.

Skills and Abilities Required:

Proficiency in common office software such as Microsoft Office, Zoom, Adobe and project management software. Association management software knowledge helpful.
Project management, planning and communication skills.
Ability to build relationships with colleagues and vendors, resolve conflict and foster a positive office environment.
Ensures a high-level of accuracy and attention to detail in documenting, reporting and other administrative tasks.
Effective writing and proofing of documents and correspondence.
Demonstrates effective time management, organization and problem-solving ability.
Work collaboratively with multi-departmental teams.
Effective interpersonal and professional skills when engaging with staff, Association membership and Board of Directors, vendors and partners.

Additional Responsibilities:

Attends and participates in required Association meetings.
Reports regularly to supervisor.
Supports staff training and cross-department coordination as needed.
Participates in CPCA events and represents the Association as requested to include state and national events.
Travel for state and regional meetings, training and site visits by air and ground transportation.
Other duties as assigned.

Physical Demands:

The physical demands described hare representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

•   Hearing and speaking to exchange information.
•   Operating a computer and other office productivity equipment.
•   Seeing to read a variety of materials.
•   Bending at the waist, kneeling, or crouching.
•   Sitting or standing for extended periods of time.
•   Lifting objects up to 30 pounds.
•   Close vision and ability to adjust focus.

Work Environment:

•   Noise level is generally moderate, but at times can be noisy.
• Work and meetings conducted in a Zoom or office setting.
•   Indoor varying temperature.

Education and Experience:

Three years experience in an office coordinator or manager role required. Associate degree preferred; experience with community health centers, member-driven associations or non-profit organizations is also preferred. Relevant experience will be considered in lieu of degree requirement.

Compensation: $76,583 - $81,088

Total Rewards:

CPCA offers a comprehensive total rewards package that includes employer paid medical, dental, vision, life, and AD&D insurance for employees. A retirement savings plan with an employer contribution of 5%. A time off package that includes vacation, sick, float-time, and a generous holiday schedule. Employees also have access to an employer sponsored EAP, and various voluntary insurance plans, one that includes pet insurance.

Equal Employment Opportunity:

CPCA is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

CPCA’s workforce strives to represent California’s population including capabilities, culture, language, experience, and socio-economic background, while also meeting the highest standards and qualifications of our industry.

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